All of our courses are taught using a series of proven Accelerated Learning Techniques that enhance the educational experience and will ensure participants retain the maximum amount of information – for life. In additional to our unique teaching methods, each participant is provided with a full program manual that includes all the information that is delivered during the training session as well as additional learning materials and future development resources.
Objectives & Course Outcomes
Our focus is on the development of real skills and practical solutions that meet participants needs. We provide high impact, interactive training programs that will help you reach your peak potential -and have fun during the process! We are dedicated to your results!
We pride ourselves on the impact that our programs have on individual and team performance, productivity, morale and efficiency. Each of our training programs are interactive, hands-on and provide practical and useful information that will leave you and your team with updated skills that can be immediately applied in any scenario.
1. Conflict Management
1Resolving Team Conflicts and Situation Handling: Our expert trainers conduct one-on-one sessions, with an aim to help organizations in solving the Team Conflicts. They involve employees in mind mapping to understand their core issues/ grievances and providing effective resolutions. This program endorses the high effectiveness for Inter-Personal Skills, Team Dynamics and Development. It helps in crafting the positive ambiance and rapport building within the team. Factors building trust with in team members.
2. Interpersonal Skills & Relationship Building
2The Focus of this program is to build positive & professional relationships at workplace. This program helps the employees to deal with ego hassles and other behavioral challenges within the team. The prime objective of this program is to enhance the inter-personal skills amongst the employees. Effective ways to build rapport with Team: Learn behaviors that support or undermine your relationships. It deals with Significance of Empathetic Level in strengthening the professional relationships.
3. Working in Collaboration
3As a professional, it is effortless to work and contribute individually. However, it is equally imperative to work in collaboration. This program makes it easy for you to adapt the team culture, modify yourself, yet without losing the significance of being an individual contributor. You work as and within the Team. It emphasis as how effectively one can achieve the team goals and organizational goals while working in collaboration.
4. Sales Excellence
4Along with the sales professionals/divisions, our sales program is drafted in such way that even no- sales employees can be a sales enthusiast. This program injects the basic and advance level of selling skills within the employees. It deals with the entire Business Development process, from pitching the client to accurate probing for understanding the needs of the customers, presentation of the services to negotiation skills to closing the deal to do follow-ups, this program takes the employees through the entire Sales cycles. This is one our highest selling programs where our subject matter experts customize the session to meet the accurate training objective.
5. Customer Service & Delight
5While dealing with service or product provider, the client has certain expectations. How efficiently a provider satisfies the customer, depends on the effectiveness of the customer service. The prime objective of this program is to enhance the customer service skills of the employees. During this program, we share cognitive tools and techniques to enhance enlighten our candidates with the fact that it is imperative to go beyond and above the customer’s expectations while providing the services. This will make them delighted.
6. Handling Customer Complaints & Objections
6If you want to understand what your customers are trying to do, you’re going to want to use something called jobs theory. Jobs theory is a way of digging into why people buy products. The textbook example is for power tools: People don’t want to buy a drill” they want to buy a quarter-inch hole. And jobs theory takes it a step further to say that they aren’t even buying a hole” they’re simply trying to hang a picture or build a treehouse or spy on their neighbors. Essentially, people have jobs they’re trying to get done, and they hire products to do those jobs. If your product does the job better than any other product, people will hire it over and over again. When you start to look at your product in this way, you’ll start to learn things about your target market you might never have otherwise known.
7. Adaptability to Change
Change is an unavoidable and inevitable element at a workplace, Yet sometimes challenging to adapt the dynamic process. However, our trainers make it easy for your employees by inculcating the benefits of adaptability to change and the essence of the dynamic culture of your organization. This program focuses on the need for change at all the levels in the system. It share the significance to adapt the Changing dimensions of the organization and culture process. our trainers would prepare your employees for change and make it an immaculate transition. Handling unexpected demands and responding it pro-actively.
We are trusted globally
Your learners are unique. Your brand is different. Your training should be, too. Our award-winning custom training is tailor-made to meet the increasingly complex and diverse needs that your business faces.